1. Overview

This website is operated by ToothLab.

Throughout the site, the terms “we”, “us”, and “our” refer to ToothLab.

By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including all additional terms and policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, and merchants.

Please read them carefully before using our website or placing an order.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence (18 years old in most countries) and that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. Products and Availability

All products offered on this site are subject to availability.

We reserve the right to discontinue any product at any time.

We make every effort to display product images and descriptions accurately, but slight variations (e.g. color or packaging) may occur due to screen differences or updates in design.

We also reserve the right to limit quantities of any products offered.

4. Pricing and Payment

All prices are displayed in your local currency (converted automatically when available) and include all applicable taxes, unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

Such changes will not affect orders already confirmed.

Payments are processed securely through Shopify Payments, Stripe, or PayPal.

We do not store or have access to your full payment details.

5. Shipping and Delivery

We ship to most international destinations, including Australia, the EU, the UK, and North America.

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  Orders are usually processed within 2–3 business days.
  
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  Standard delivery times are approximately 7–12 business days, depending on destination and customs clearance.
  

Delivery times are estimates and not guaranteed.

Delays caused by customs or carriers are beyond our control.

For more information, see our Shipping Policy.

6. Returns and Refunds

We offer a 60-day money-back guarantee on eligible products.

If you’re not fully satisfied with your purchase, you may return it for a refund under the following conditions:

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  The request must be made within 60 days of receiving your order.
  
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  The product must be returned in reasonable condition, with all accessories included.
  
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  Proof of purchase (order number or confirmation email) is required.
  

To initiate a return, please contact us at support@toothlab.company.com before shipping anything back.

For more details, see our Refund Policy.

7. Accuracy of Information

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated.

The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting more accurate sources.

We reserve the right to modify the content of this site at any time, but have no obligation to update any information.

8. Intellectual Property

All content on this website — including text, logos, graphics, product designs, and images — is the exclusive property of ToothLab™ or its licensors and is protected by international copyright and trademark laws.

You may not reproduce, distribute, or use any part of this site or our products for commercial purposes without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, ToothLab™ shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Our total liability for any claim shall not exceed the amount you paid for the product in question.

This limitation does not affect your statutory rights under EU consumer law or the Australian Consumer Law.

10. Product Safety

ToothLab™ products are designed and tested for personal oral hygiene use.

Our UV-Clean technology is fully enclosed, and the UV light only activates when the head is retracted, preventing any direct exposure to users.

Always follow product instructions for safe use.

11. Prohibited Uses

You are prohibited from using the site or its content for:

(a) unlawful purposes;

(b) solicitation of unlawful acts;

(c) violation of any international, federal, or local regulations;

(d) infringement of intellectual property rights;

(e) harassment or discrimination;

(f) submitting false information;

(g) uploading malicious code or viruses.

We reserve the right to terminate your use of the Service for any violation of these Terms.

12. Third-Party Services

Certain services (such as payments, analytics, or advertising) are provided by third parties.

We are not responsible for any issues arising from those third-party platforms but will ensure all comply with GDPR and privacy standards.

13. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

By using this website, you acknowledge that you have read and agreed to that policy.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of France.

For Australian consumers, your statutory rights under the Australian Consumer Law (ACL) remain unaffected.

Any dispute arising from these Terms shall be submitted to the competent courts of Lyon, France, unless otherwise required by mandatory consumer protection rules.

15. Changes to the Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

Your continued use of the site following changes constitutes acceptance of those modifications.

16. Contact Information

Questions about the Terms of Service should be sent to us at:

📧 support@toothlab.company.com